Hyperlocal & Regional Shipping Policy

Three Concentric Delivery Tiers

Tier 1: Core Tricity (< 15 km)

Chandigarh (Sectors 1–63), Mohali (Phases 1–11), and Panchkula (Sectors 1–28, MDC). Delivered in 15 minutes from mobile EV vans or 2-hour scheduled same-day batches.

Tier 2: Satellite Towns (< 35 km)

Zirakpur, Kharar, Dera Bassi, Kalka, Pinjore, New Chandigarh. Dispatched evening same-day for orders placed before 3:00 PM.

Tier 3: 100km Regional Perimeter (35–100 km)

Ambala, Patiala, Ludhiana, Rajpura, Baddi, Nalagarh, Rupnagar, Morinda, Kurukshetra, Khanna, Yamunanagar, Solan. Delivered within 24–48 hours via insulated cold-pack express.

Fresh Batch Return & Cold-Chain Guarantee

100% Purity & Freshness Assurance

Due to the perishable and make-to-order nature of our live foods, we cannot accept returns once packaging seals have been broken. However, we provide an immediate 100% replacement or full refund under our Cold-Chain Guarantee if:

A product arrives with a broken tamper-evident or induction seal.
Living plant milks or curds arrive warm (exceeding 8°C cold-chain threshold).
Glass jar breakage occurs during courier or EV van transit.

Simply report with a photo within 4 hours of delivery to support@samporna.com or our WhatsApp helpline.